![]() The repairers requested anonymity to speak about the program, fearing that reprisals from the California-based tech giant might prevent them from remaining in the program.Īpple has indicated it takes an average of eight weeks for repairers to be admitted to the program, but repairers Guardian Australia has spoken to said the wait time can be up to six months - and that it feels like the applications sit in a black hole, without any point of contact within Apple to provide an update on their status. A number of repairers Guardian Australia has spoken to in Australia and the US suggest Apple's slow response times and the high cost for replacement parts makes it almost impossible for them to be viable competitors. Two years later, some say their fears have been realised. ![]() At the time, repairers said they felt the move was a token gesture designed to head off any potential right-to-repair legislation that would have been recommended by the Productivity Commission review. ![]() It was trumpeted as a way for small companies to compete with Apple to repair their products - such as the iPhone - using Apple tools and spare parts. From a report: In 2021 Apple, under pressure from a Productivity Commission review on the "right to repair," launched its independent repair provider program in Australia. Companies in Apple's Repair Program Say They Can't Compete With Tech GiantĬompanies in Apple's third-party repair program say delays in the process and high pricing for parts make it almost impossible to compete with the juggernaut.
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